Effective Date: October 13, 2026
Website Address: https://rejoiceresourcecentre.org.uk

At Rejoice Resource Centre (“we,” “our,” or “us”), accessible from 112 Onslow Road, Croydon CR0 3NL, United Kingdom, we are committed to respecting and protecting the privacy of our website visitors, volunteers, donors, and community members. This Privacy Policy outlines the types of personal data we collect, how it is used, how long it is retained, and your rights regarding your information.

1. Who we are

Rejoice Resource Centre is a community-focused organization in Croydon dedicated to bridging loneliness, hardship, and isolation through practical support, social connection, and community-building programs.

Contact Details:

2. Information We Collect and Why We Collect It

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to assist with automated spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. Upon approval of your comment, your profile picture becomes visible to the public in the context of your comment.

Contact Forms & Mailing List Subscriptions

When you submit an inquiry through our contact form or subscribe to our mailing list for real-time impact updates and community stories, we collect the personal details you provide (such as your name, email address, phone number, and message contents) solely to respond to your request or send you news updates.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

  • Comment Cookies: If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when leaving another comment. These cookies last for one year.
  • Account Cookies: If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
  • Session & Preference Cookies: When you log in, we set up several cookies to save your login information and screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. Logging out removes these cookies.
  • Article Editing Cookies: If you edit or publish an article, an additional cookie will be saved in your browser indicating the post ID of the article edited. It expires after 1 day.

Embedded content from other websites

Articles or pages on this site may include embedded content (e.g., videos, images, maps, articles). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

3. Who we share your data with

We do not sell or rent your personal information to third parties. Your data is only processed as necessary for operating our website and delivering our services:

  • Spam Detection Services: Visitor comments may be checked through an automated spam detection service.
  • Password Resets: If you request a password reset, your IP address will be included in the reset email.

4. How long we retain your data

  • Comments: If you leave a comment, the comment and its metadata are retained indefinitely. This enables us to recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
  • Registered Users: For users that register on our website (if any), we store the personal information provided in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
  • Inquiries & Communications: Contact form submissions and mailing list details are retained as long as necessary to fulfill your request or maintain our engagement with you.

5. What rights you have over your data

If you have an account on this site, have left comments, or submitted personal information through our forms, you have the right to:

  • Request an exported file of the personal data we hold about you, including any data you have provided to us.
  • Request that we erase any personal data we hold about you.

This does not include any data we are obligated to keep for administrative, legal, compliance, or security purposes.

6. Contact

If you have any questions or concerns regarding this Privacy Policy or your data, please reach out to us at:

Rejoice Resource Centre

112 Onslow Road, Croydon CR0 3NL, United Kingdom

Telephone: +44 7526 537974

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